Refund & Returns Policy – WIZARD

Effective Date: 10/04/2026

We stand behind the quality of our products. If something isn’t right, here’s how we handle it.

1. Returns Eligibility

You may request a return if:

• The item is unused, unworn, and in original condition
• Tags and packaging are intact
• The request is made within 7 days of delivery

2. Non-Returnable Items

We do not accept returns for:

• Worn or damaged items (unless defective)
• Items without original tags
• Sale or discounted items (optional – you decide)

3. Exchanges

We allow exchanges for:

• Size issues
• Defective items

Subject to stock availability.

4. Refunds

• Approved refunds will be processed within 7–14 business days
• Refunds are issued via the original payment method
• Shipping fees are non-refundable

5. Defective or Wrong Items

If you receive a defective or incorrect item:

• Contact us within 48 hours
• Provide photos as proof
• We will replace or refund at no extra cost

6. Return Shipping

• Customers are responsible for return shipping unless the item is defective or incorrect

7. How to Request a Return

Email us at: info@wizardeg.com
Include:

• Order number
• Reason for return
• Photos (if applicable)

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WIZARD — Built for those who move with purpose.